Safety & Security Information

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site.

Personal Safety

Event Management works diligently with the facility prior to each event to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the event or on-site, bring them to the attention of Event Management.
All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
Be aware and be prepared. When you leave the facility at the end of the day, remove your badge and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
Lost & Found articles may be turned in or claimed at the IOFM Registration Desk during event days. After the event contact the Front Desk at the Loews Sapphire Falls Resort.

Safeguarding Booth Property

Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth and conduct an inventory immediately to note any missing or damaged items.
Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence and discourage any perpetrators from attempting to steal.
Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that your hire your own security guard overnight.
During the start of move-out, stay with your booth until all your items are fully packed up. Do not leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbound travel accordingly.
Obtain proper insurance coverage for your goods, including transit to and from the show site.
Do not leave any prototype product unsecured in your booth!

Exhibit Hall Security

Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to exercise prudent judgment and to safeguard your personal property and belongings.

Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.

Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.

Any thefts or damage must be reported to event management or security immediately.

Emergency Response Plan

The purpose of the Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all exhibitors are provided with important information and proper communication during an emergency.

Public Safety

Exhibitors should report any suspicious activity as soon as possible to the Loews Sapphire Falls Security immediately, and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

Loews Sapphire Falls Resort Emergency Protocol

Security & Emergency Phone Number: 111 (from any house phone) or (407) 503-9124 - While in a guest room or when using a house phone simply, dial 111, and you will be directed to our Security Dispatch. Dispatch sends out all calls, emergencies, etc. to all properties, campus wide. When in an actual meeting room and you pick up a phone it will automatically connect you to telecom, just ask to be transferred to Security. You can also reach our Security Dispatch directly at (407) 503-9124.
It is important to stay calm when reporting an incident. Give your name, location and specifics involving the emergency. Stay on the phone until you're directed to hang up. The Loews Sapphire Falls Resort has 24-hour security coverage.
The resort has 24 hours a day/ 7 days a week security coverage to assist our resort guests. Security Managers can also be reached 24 hours a day/7 days a week through our Communication Center at *111 on any house phone or (407) 503-9124.
Fire Protection: Fire Extinguisher Locations: Fire Extinguishers are strategically located throughout the property. For example, in every meeting room and directly outside of every meeting room, near each door, there is a fire extinguisher. On all the guest floors at the end of each corridor, there is a fire extinguisher. Fire Alarm Locations: There is a smoke detector in every guest room, meeting room, corridor, stairwell, etc. A Security Officer at the Security Office monitors the Fire Panel 24 hours. There are also multiple pull stations and public area smoke detectors as well. First Aid: Security controls the distribution of first aid services and supplies. Security maintains first aid response bags at the Security Office, Rooms Control, Security Van, and Bike Officers patrol with a few simple supplies (band-aids, etc.) on their bikes. Defibrillator Locations: There is an AED located at Rooms Control behind the front desk, The Fitness Center, The Security Office, and the trauma bag located at the main Lifeguard stand at the Pool Deck. Non-Emergency Medical Facility In Room Care: The closest non-emergency medical facility to our hotels is The Medical Concierge, located approximately 1.9 miles from the hotel at 6000 Turkey Lake Road. Office hours are 10:00am-6:00pm, Monday-Friday. To schedule an appointment, call 407-648-5252 or on-line at http://www.themedicalconcierge.com/. The Medical Concierge physicians are also available for house/hotel calls 24 hours a day, seven days a week (including holidays). Also nearby is an urgent care clinic, Care Spot. Located approximately 3.2 miles away at 2555 South Kirkman Road. Care Spot is open from 8:00am-8:00 pm daily. Call 407-362-2030. Emergency Medical Facility: For medical emergencies, Dr. P. Phillips Hospital is located 5.3 miles south of our hotels on Turkey Lake Road. The hospital phone number is 407-351-8500.
In the Event of an Evacuation: In the event, it becomes necessary to evacuate the hotel: Notification: There will be an audible announcement along with flashing strobe lights. What to do: Follow the instructions of the hotel staff and proceed to the nearest emergency exit or stairwell. Follow the evacuation route out of the hotel to the designated evacuation area. Where to go and what to do: Exit to the designated evacuation area. Please inform a hotel staff member if you require medical assistance. How you can help: Assist injured persons until they can receive medical attention. Help account for persons you are traveling with. Stay calm and await further guidance. In the event it becomes necessary to shelter in-place within the hotel: Notification: There will be an audible announcement throughout the building indicating the need to seek shelter. What to do: If you are in your room, stay there. Shelter inside the bathroom. If you are in a public area, follow the instructions of the hotel staff and proceed to the nearest emergency refuge area. If the emergency is weather related, that refuge area may be in the meeting spaces away from windows. Where to go and what to do: Once in the refuge area, secure it if possible. Await further instructions from the hotel staff or responding law enforcement/emergency services. Inform a hotel staff member if you require medical assistance. How you can help: Assist injured persons until they can receive medical attention. Help others stay sheltered until assistance arrives. Stay calm and await further guidance. Emergency Procedure Maps

Additional Emergency Phone Numbers

Emergency (police, fire, medical)	911
Orange County Sheriff’s Office	407.254.7000
Fire Station 10 - Nothin' But a Thing at Universal Orlando	407.246.4410 (business) – 911 is best to call for emergency
The Medical Concierge Urgent Care	407.648.5252 (business) – 911 is best to call for emergency
Orlando Health Dr. P. Phillips Hospital	407.351.8500 (business) - 911 is best to call for emergency
National Weather Service for Orlando Area	321.255.0212

Nearby Pharmacies, Urgent Care, & Hospitals

Walgreens Pharmacy	7650 West Sand Lake Road, Orlando, FL	407.370.6742
CVS Pharmacy	7599 West Sand Lake Road, Orlando, FL	407.352.1177
AdventHealth Centra Care Urgent Care	7600 International Drive, Orlando, FL	407.996.4554

Medical Equipment Rentals

Orlando Medical Rentals	407.856.2273 or 800.741.2282
Apria	800.338.1640
Walker Medical	407.418.6000 or 888.SCOOTER (726.6837)

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!